Return and Exchange Policy

At SUVARNA Jewellery, we believe every piece should make you feel beautiful and confident. Your satisfaction matters to us, and we want you to have a pleasant shopping experience. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

1. Returns

We accept return requests within 3 days of delivery of your order.

To be eligible for a return, your item must meet the following conditions:

• The jewellery must be unworn and in its original condition.
• The product must be free from damage, scratches, or signs of use.
• The item must be returned in its original packaging, with all tags and accessories intact.
• Proof of purchase or the original order number must be provided.

Once we receive and inspect the returned item, we will notify you whether your return has been approved or rejected.

Refund Deductions: For approved returns, applicable shipping charges and taxes will be deducted from the refundable amount, as applicable. Any remaining eligible refund will be processed to the original payment method or through another mutually agreed payment method.

2. Exchanges

We accept exchange requests within 3 days of delivery, subject to product availability and eligibility.

Customers may request an exchange for a different style or product of equal or lesser value, subject to our exchange terms.

To initiate an exchange, please email us at *help@suvarnajewellery.com with your order number and the details of the product you wish to exchange.

Our customer support team will guide you through the exchange process.

3. Non-Returnable and Non-Exchangeable Items

For hygiene and quality reasons, the following items may not be eligible for return or exchange:

• Products purchased during sale or promotional events and clearly marked as Final Sale.
• Customised or personalised jewellery.
• Earrings, unless they are received damaged or defective.
• Products showing signs of wear, scratches, damage, or alteration caused after delivery.
• Products returned without their original packaging, tags, or accessories.

Exceptions may apply to products received damaged, defective, or incorrectly supplied, subject to verification.

4. Damaged, Defective, or Incorrect Items

At SUVARNA Jewellery, we take care to ensure that your order reaches you in good condition.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• Clear photographs or videos showing the issue.
• Photographs of the product packaging, where applicable.
• A brief description of the problem.

After verification, we will arrange an appropriate resolution, which may include a replacement or refund, as applicable, at no additional cost to you for the verified issue.

5. How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

1. Contact us: Email help@suvarnajewellery.com within 3 days of receiving your order.
2. Provide order details: Include your order number, the reason for the request, and relevant product photographs, if applicable.
3. Wait for confirmation: Our customer support team will respond within 1–2 business days with instructions and the next steps.
4. Pack the product securely: Ensure that the jewellery is returned in its original condition and packaging.
5. Ship the product: Follow the return shipping instructions provided by our team.

Unless the product is damaged, defective, or incorrectly supplied, return shipping costs are the customer’s responsibility.

6. Refund Processing Time

• Refund requests are processed after the returned product has been received, inspected, and approved.
• Approved refunds will generally be processed within 5–7 business days after inspection.
• Applicable shipping charges and taxes will be deducted from the refundable amount, as applicable.
• Original shipping charges are non-refundable, except where a refund is required under applicable law or where SUVARNA Jewellery confirms otherwise.
• The time taken for the refund to appear in your account may depend on your bank, payment provider, or payment method.

7. Important Conditions

• All return and exchange requests are subject to product inspection and approval.
• Products that do not meet the eligibility conditions may be refused for return or exchange.
• Customers must follow the return instructions provided by our support team.
• SUVARNA Jewellery reserves the right to decline requests that do not meet this policy, subject to applicable consumer protection laws.
• Nothing in this policy limits any rights available to customers under applicable law.

8. Contact Us

For questions about returns, exchanges, or refunds, please contact our customer support team.

Brand: SUVARNA Jewellery
Email: help@suvarnajewellery.com
Return Window: Within 3 days of delivery
Customer Support Response Time: 1–2 business days

At SUVARNA, our promise is simple: Affordable Luxury, Everyday Elegance.