SHIPPING AND DELIVERY POLICY

At SUVARNA Jewellery, we believe your shopping experience should be as beautiful as the jewellery you choose. We carefully pack every order and work with our delivery partners to ensure your products reach you safely.

This Shipping and Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing and Dispatch

Once you place an order on our website, our team begins processing it for dispatch.

Orders are processed after successful order confirmation and payment verification, where applicable.
Order processing and dispatch times may vary depending on product availability, order volume, and operational requirements.
Orders may take additional time to process during sales, festive seasons, public holidays, or periods of high demand.

2. Delivery Timeframes

We aim to deliver orders within 7 days, depending on the estimated delivery timeline provided by our delivery partner.

Delivery times may vary based on your location, serviceable PIN code, courier availability, weather conditions, and other logistical factors.

Delivery Location	Estimated Delivery Time
Major Cities and Metropolitan Areas	Within 7 days
Other Serviceable Locations Across India	Within 7 days
Remote or Extended Delivery Areas	As per the delivery partner’s estimated timeline

Please note: Delivery timelines are estimates and may be affected by circumstances beyond our control. The estimated delivery date communicated by our delivery partner will serve as the primary reference for your order.

Sundays, public holidays, and courier operating schedules may affect delivery times.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on your delivery location, order value, and the shipping options available for your PIN code.

4. Delivery Updates and Enquiries

SUVARNA Jewellery does not currently provide an online order tracking facility or tracking links to customers.

If you have any questions regarding your order’s delivery status or estimated arrival date, please contact us at help@suvarnajewellery.com with your order number.

Our team will assist you with the available delivery information.

5. Packaging

At SUVARNA Jewellery, we understand that the unboxing experience is an important part of receiving your jewellery.

We take care to package your order appropriately to help protect your jewellery during transportation.

Packaging may vary depending on the product and order requirements. Any special packaging or gift-wrapping options, where available, will be communicated separately.

6. Important Shipping Information

Please keep the following points in mind when placing your order:

Ensure that your shipping address, mobile number, and PIN code are accurate and complete.
Delivery is available only to locations serviceable by our delivery partners.
Incorrect or incomplete address details may result in delivery delays or shipment returns.
Delivery timelines depend on the courier service and the estimated delivery timeframe for your order.
Orders placed during sales, promotional events, or festive periods may require additional processing time.
If a delivery attempt fails because the recipient is unavailable or the address is incorrect, the courier may reschedule delivery or return the shipment according to its policies.
Any change to the delivery address after dispatch is subject to approval by the delivery partner.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to weather conditions, transportation disruptions, public holidays, operational issues, or other unforeseen circumstances.

If your order has not arrived within the expected delivery timeframe, please email us at help@suvarnajewellery.com with your order number.

Our team will review your enquiry and assist you with the available information.

8. Damaged, Missing, or Incorrect Orders

We take care to ensure that your order is packed appropriately before dispatch.

If your order arrives damaged, contains an incorrect product, or appears to be missing an item, please contact us within 48 hours of delivery.

To help us investigate and resolve the issue, please provide:

Your order number.
A description of the issue.
Clear photographs or videos of the product and its packaging, where applicable.

Our team will review your complaint and determine an appropriate resolution in accordance with our applicable policies and consumer protection laws.

If your shipment appears to be lost in transit, please contact us as soon as possible so that we can look into the matter with our delivery partner.

9. Contact Us

For questions about shipping, delivery timelines, or shipment-related issues, please contact our customer support team.

Brand: SUVARNA Jewellery
Email: help@suvarnajewellery.com
Website: https://suvarnajewellery.com

Please include your order number in your communication so that we can assist you more efficiently.

SUVARNA Jewellery
Affordable Luxury, Everyday Elegance.OLICY

SUVARNA JEWELLERY

Last Updated: October 2026

At SUVARNA Jewellery, we value your trust and respect your privacy. We are committed to protecting your personal information and ensuring a safe and secure shopping experience.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, https://suvarnajewellery.com, place an order, or interact with our customer support team.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing your personal information.

1. Information We Collect

We may collect the following categories of information when you browse our website, create an account, place an order, or contact us.

1.1 Personal Information You Provide

Depending on how you interact with us, we may collect:

Contact Information: Your name, email address, and mobile number.
Shipping and Billing Information: Your delivery address, billing address, city, state, and postal code.
Order Information: Products purchased, order history, transaction references, and purchase preferences.
Payment Information: Payment-related details required to process your transaction. Payments may be handled by third-party payment service providers.
Customer Support Information: Messages, feedback, complaints, return requests, exchange requests, and other communications you send us.
Account Information: Login details and other information associated with your customer account, where applicable.

Please do not share sensitive personal information with us unless it is necessary for a specific purpose.

1.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, server logs, analytics tools, and similar technologies.

This information may include:

Internet Protocol (IP) address.
Browser type and version.
Device type and operating system.
Pages visited and browsing activity.
Date, time, and duration of website visits.
Referral sources and interactions with website content.
Cookie identifiers and similar technical information.

The information collected depends on the technologies enabled on our website and your browser settings.

2. How We Use Your Information

SUVARNA Jewellery may use your personal information for the following purposes:

To process, confirm, and fulfil your orders.
To arrange shipping, delivery, returns, exchanges, and refunds.
To send order confirmations, payment updates, and delivery notifications.
To respond to customer enquiries and provide customer support.
To manage customer accounts, where applicable.
To process payments and maintain transaction records.
To improve our website, products, services, and shopping experience.
To understand customer preferences and website usage.
To detect, investigate, and prevent fraud, unauthorised transactions, and misuse of our website.
To comply with applicable legal, tax, accounting, and regulatory obligations.
To send promotional messages, product updates, special offers, and marketing communications where permitted by law and subject to your preferences.

You may opt out of promotional communications at any time. However, we may still send essential communications relating to your orders, transactions, or customer service requests.

3. How We Share Your Information

SUVARNA Jewellery does not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business and fulfil your requests.

These parties may include:

3.1 Payment Service Providers

Payment gateways and payment processing partners may process transaction-related information to facilitate secure payments and refunds.

Your payment information will be handled according to the applicable provider’s privacy and security practices.

3.2 Shipping and Logistics Partners

We may share your name, contact number, delivery address, and order details with courier companies and logistics partners to deliver your purchases and manage shipment-related issues.

3.3 Website Hosting and Technology Providers

We may use website hosting providers, e-commerce platforms, IT service providers, and technical support partners to maintain and operate our website.

3.4 Marketing and Communication Providers

Where applicable, we may use email, SMS, WhatsApp, or other communication platforms to send order updates, respond to enquiries, and deliver promotional communications in accordance with your preferences and applicable law.

3.5 Analytics and Advertising Providers

If analytics or advertising technologies are enabled on our website, relevant information may be shared with these providers to understand website performance, measure campaigns, and improve advertising effectiveness.

3.6 Legal and Regulatory Requirements

We may disclose personal information when required by applicable law, a lawful request from a competent authority, a court order, or when reasonably necessary to protect our legal rights, customers, or business.

Service providers receiving personal information are expected to handle it for authorised purposes and in accordance with applicable contractual and legal requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember customer preferences, maintain shopping carts, and understand how visitors interact with our website.

Depending on the tools enabled, we may use the following types of cookies:

Essential Cookies: These support core website functions, including shopping cart functionality, checkout, security, and session management.

Functional Cookies: These help remember preferences and improve the browsing experience.

Analytics Cookies: These help us understand website traffic, visitor behaviour, and website performance.

Marketing Cookies: These may be used to measure advertising campaigns or provide relevant promotional content.

You can manage or disable cookies through your browser settings. Where required, we will seek your consent before using non-essential cookies or similar tracking technologies.

Please note that disabling certain cookies may affect website functionality, including shopping cart and checkout features.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, subject to applicable legal requirements.

For example, we may retain information to:

Complete orders and provide customer support.
Maintain purchase, refund, and transaction records.
Comply with applicable tax, accounting, and other legal obligations.
Resolve disputes and address complaints.
Detect and prevent fraudulent activities.

When personal information is no longer required for these purposes, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, subject to applicable law.

You may contact us to request the deletion of your personal information. We will review and respond to your request in accordance with applicable law. Certain information may need to be retained where legally required or permitted.

6. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction or updating of inaccurate or incomplete information.
Request deletion of personal information where applicable.
Withdraw consent for processing where processing is based on your consent.
Opt out of promotional emails and marketing communications.
Raise a grievance regarding the handling of your personal information.

To exercise these rights, please email us at help@suvarnajewellery.com.

We may need to verify your identity before acting on certain requests to protect your information from unauthorised access or disclosure.

We will address your requests and grievances in accordance with applicable Indian data protection and consumer protection laws.

7. Data Security

We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.

Depending on the systems and services used, these measures may include access controls, security monitoring, secure data transmission, and safeguards implemented by our service providers.

Payments may be processed through third-party payment gateways that maintain their own security controls.

Although we take reasonable steps to protect your information, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We encourage customers to keep their account credentials confidential and to notify us if they suspect any unauthorised use of their account.

8. Children’s Privacy

Our website is intended for general retail customers and is not specifically designed to collect personal information from children.

We do not knowingly collect personal information from children in circumstances where parental consent or other safeguards are required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at help@suvarnajewellery.com. We will review the matter and take appropriate action in accordance with applicable law.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment portals, or other external services.

When you access these third-party services, their own privacy policies and terms may apply.

SUVARNA Jewellery does not control the privacy practices or security measures of external websites and is not responsible for their independent handling of your personal information.

We encourage you to review the relevant privacy policies before sharing information with third-party services.

10. International Data Processing

Some of our service providers may process or store information on servers located outside your state or country.

Where personal information is transferred or processed across borders, we will take steps required under applicable law to ensure that such processing is permitted and appropriate safeguards are applied where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable legal requirements.

Any revised policy will be published on this page with an updated Last Updated date.

We encourage you to review this page periodically to remain informed about how we protect your personal information.

Where required by applicable law, we will provide notice or obtain consent for material changes to our data processing practices.

12. Contact Us

If you have any questions, concerns, requests, or grievances regarding this Privacy Policy or the handling of your personal information, please contact us.